Refund policy

Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his or her trade, business or profession).

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

You can exercise your revocation by informing us of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form for this purpose, but it is not mandatory.

Sample cancellation form

The declaration of revocation is to be sent to:

rescue-iD
Fonder Manfred Saul
Ziegelofenweg 2a
67346 Speyer
Germany

E-Mail: support@rescue-iD.org
Phone: +49 6232 3120223

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than 30 days from the day on which we received the notification of your revocation of this contract or the item. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than 30 days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of 30 days.
You shall bear the direct costs of returning the goods.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Note on exceptions:

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and whose manufacture is an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.